shipping+returns.
shipping+returns (within the United States)
Complimentary shipping is provided on all orders of $40 or more within the contiguous United States. Standard shipping charges will apply to all other orders. MALIN+GOETZ ships via UPS or FedEx, and these services are restricted from delivering to PO Box or APO addresses.
Products containing alcohol are considered Hazardous Goods and may only be shipped via Ground service within the contiguous United States. Hazardous Goods include Acne Treatment Nighttime, Eau De Toilettes, and Eau de Parfums (all sizes).
processing
We process orders in the order they are received, following credit approval. While we strive to have your package ready for shipment on the next business day, you may find small delays during periods of high volume.
order modification or cancellation
We are not able to modify or cancel orders once they are placed. If there is an issue, please call us at 212 244 7771 or email help@malinandgoetz.com as soon as possible, and we will do our best to assist.
problems
If you have any questions or experience any issues with your order, please contact us within 7 days of receipt at 212 244 7771 or email us at help@malinandgoetz.com. Please include your order number with all correspondence.
exchanges + returns
We welcome your feedback with regard to any of our products or services. Should you wish to return a product, please return to the original point of purchase along with the original receipt. Please confirm the return policy at the original point of purchase, as each of our partners has their own return policy. If you buy MALIN+GOETZ products from unauthorized retailers or other unauthorized sources, we regret that we cannot assist you with any issues that you may encounter.
Customers who purchase products from a MALIN+GOETZ apothecary should return to a MALIN+GOETZ apothecary for assistance with their purchase.
Please contact us at 212 244 7771 or help@malinandgoetz.com for assistance with your malinandgoetz.com or phone service order. We will offer store credit on unopened and unused items providing that goods are returned to us within 30 calendar days of receipt with proof of purchase. The following items are final sale and cannot be returned: grooming tools, razors, bath brushes, hair brushes, combs, and toothbrushes. Orders and/or products that include a special offer, gift with purchase, coupon, promotion, discount, or special shipping offer are final sale. MALIN+GOETZ stores are not able to accept returns from online purchases.
